Frequently Asked Questions
Quick answers to common questions
FAQ's
Reservations
How do I make a reservation?
For the best rate, use the reservation link at the top of the page
Are there any special rates or packages available?
Can I use rewards points or discounts?
We are a proud member of the Marriott Bonvoy program! Points and discounts can be used/applied when booking through the Marriott Bonvoy portal.
What forms of payment are accepted?
We accept all major credit cards.
Are there any additional fees or taxes?
As a guest of The Nines, a $30 Destination Amenity fee will be added to each room night. With this guest guests receive a number of special offerings. Please visit the Destination Amenity page for a full list of offered amenities.
What is the cancellation policy?
Arrival & Transportation
How do you suggest arriving at the Nines from PDX Airport?
There are several excellent ways to reach the airport from the Nines. Popular options include a taxi, the MAX light rail train, Uber/Lyft, or a town car service arranged through our Concierge Team.
Do you offer parking?
We do not have parking available on-site. We do offer valet services at an additional cost, or street and garage parking may be found on Alder Street.
Do you offer shuttle service?
A BMW courtesy car is available to all guests on a first come first served basis. For more information on this amenity, visit the Hotel Amenities page.
Where do we check in?
When is check-In and check-Out?
Is early check-in or late check-out possible?
Can I store my luggage if I arrive before check-in or need to leave after check-out?
Yes. We are happy to hold your luggage for you at our front desk located on the 8th floor or at our bell desk located on the lower level.
Rooms & Accommodations
What types of rooms/suites are available?
The Nines proudly offers standard king bed and double queen bed room options. Additionally, we feature 31 suites ranging from studio suites to our two presidential style suites known as The Nines Suite and The Meier & Frank Suite. Visit our rooms page to learn more about these room types.
Do rooms have a view?
The Nines provides rooms with two different views. Our “Deluxe Rooms” feature a view of our beautiful atrium that sits above The Nines Living Room and Urban Farmer Steakhouse. Meanwhile, our “City View” rooms offer views of downtown Portland.
Are there accessible rooms for guests with disabilities?
ADA accommodations are available upon booking. These rooms feature lowered bed frames for easier access. They also feature showers with direct access from the floor.
Meeting
What is the process for shipping boxes to the hotel prior to a meeting?
Meeting materials and packages may be shipped to The Nines before your event. Please coordinate all shipments with your Meetings & Events Specialist in advance to ensure proper labeling, delivery timing, and storage arrangements. Additional handling or storage fees may apply
Does the hotel offer complimentary early check-in and late check-outs for meeting attendees?
Early check-in and late check-out requests are based on availability and cannot be guaranteed. Please speak with your Meetings & Events Specialist or the Front Desk prior to arrival, and we will do our best to accommodate your group’s needs.
Is Wi-Fi offered in the meeting rooms?
Yes. Complimentary wireless internet access is available throughout the hotel, including all meeting and event spaces.
Does the hotel allow outside food and beverage to be brought into the meeting rooms?
Outside food and beverages are generally not permitted. The Nines offers customized on-site catering and beverage services, with menus tailored to meet your event’s needs. Please contact our Events Team to discuss any special dietary requirements or exceptions.
Do you have audio-visual services on property, or is outside AV permitted?
Yes. The Nines features state-of-the-art audio-visual capabilities in its meeting spaces. Our Meetings & Events Team can assist with your AV requirements. If you wish to use an outside AV provider, please consult your Event Specialist in advance for approval and venue guidelines.
What types of team-building activities are available?
Our team can help arrange a variety of team-building experiences both on and off property. Options may include private dining experiences, culinary activities, local brewery tours, outdoor adventures, cultural attractions, and customized group experiences throughout downtown Portland.
Does The Nines offer meeting and event space?
Yes. The Nines offers 14 flexible meeting and event venues, including executive boardrooms, unique gathering spaces, and a grand ballroom accommodating up to 600 guests. Whether you’re planning a board meeting, conference, gala, or corporate retreat, our experienced Events Team will help create a seamless experience
Can The Nines host weddings or social events?
Weddings
How many wedding venues are available, and what is the capacity?
The Nines offers a variety of elegant event spaces to accommodate everything from intimate ceremonies to grand receptions. From the beautifully appointed Library to our spectacular Ballroom featuring Murano chandeliers, our venues can be tailored to suit celebrations of many sizes. Contact our wedding specialists to find the perfect space based on your guest count and vision.
Who do I reach out to for a quote?
Our dedicated Sales & Wedding Team is happy to help you create a customized proposal for your special day. Contact us at (503) 802-4830 or sales@thenines.com to discuss availability, pricing, and wedding packages.
Can I get a hotel room block for our wedding?
Yes. The Nines offers room blocks for wedding guests, making it easy for friends and family to stay together throughout your celebration. Our Sales Team will work with you to customize accommodations based on your group’s needs and availability.
Do you offer on-property catering services?
Yes. Our talented culinary team provides on-site catering featuring fresh, locally sourced ingredients and thoughtfully crafted menus. We work with you to create a personalized dining experience for your wedding celebration, from cocktail hour through the reception.
What are some activities for wedding guests on property?
Guests can enjoy a luxury hotel experience throughout their stay, including:
- Exceptional dining at The Nines’ restaurants and bars
- Stylish accommodations with upscale amenities
- Viewing the hotel’s impressive contemporary art collection
- Relaxing in elegant gathering spaces
- Taking in panoramic views of downtown Portland
What are some activities for wedding guests off property?
Located in the heart of downtown Portland, The Nines is within walking distance of many of the city’s top attractions, including:
- Pioneer Courthouse Square
- Powell’s City of Books
- Portland Art Museum
- Shopping and dining in downtown Portland
- Waterfront Park and the Willamette River
- Local breweries, coffee shops, and seasonal events
On-Site Amenities & Services
Amenities and Services
The Nines offers a vast number of amenities and services. Visit the Hotel Amenities page for a full list of amenities offered.
Do you offer Wi-Fi?
We proudly offer broadband Wi-Fi to all guests at no additional charge.
Is there coffee service in the morning?
Each room is equipped with a complimentary Nespresso machine and caffeinated/decaffeinated pods. Additionally, coffee and espresso drinks may be purchased in Urban Farmer on the 8th floor starting at 7AM daily.
What dining options are available on-site?
The Nines features two renowned restaurants that are fan favorites for both locals and travelers alike.
Urban Farmer Steakhouse – Located on the 8th floor, Urban Farmer is the epitome of farm-to-table. Working with local farmers and ranchers, the menu is sourced from those located in the Pacific Northwest.
Departure Restaurant + Lounge – An experience like none other, Departure offers breathtaking views of the city from the roof of the iconic Meier & Frank building. The Pan-Asian menu and modern design make this restaurant the place to see and be seen in Portland.
Is there a fitness center or spa?
Our fitness center is located on the 7th floor of the hotel and features a variety of free weights, weight machines, and cardio equipment including Peloton bikes, Precor Elliptical and much more.The Nines is proud to partner with Knot Springs for spa services. A short ride away in our BMW courtesy car, Knots Springs offers a variety of services that can be found on their website. Book with our Concierge to get the best pricing and priority booking.
Hotel Policies & Safety
Security and Safety
Is there 24-hour front desk assistance?
Our front desk is staffed 24 hours each day with friendly team members looking to help you enjoy your Portland experience.
What is the smoking policy?
We are a non-smoking facility. Smoking and vaping are permitted outside the building at least 25 feet from any entrance or exit.
Is there a pet-friendly option?
- Pets must be supervised when you are away from your room. Please contact Guest Services to arrange a convenient time for servicing your room. No attempt will be made to enter your room if your pet is unattended.
- Pets are not permitted in Urban Farmer Restaurant, Departure Restaurant or the fitness center. All guide pets, or service pets will be permitted; however, please give our associates notice so we can best accommodate your party.
- Please clean up after your pet on hotel property and within all surrounding neighborhoods.
- Any excessive noise, such as barking, must be curtailed in both your guest room and the public areas to ensure fellow guests are not inconvenienced.
- We are happy to provide a list of various pet sitters, pet walking services, grooming and day care facilities. Just ask our concierge.
- We understand that accidents are sometimes unavoidable. If one occurs, please call Guest Services immediately. Please note that if damage is irreversible, you will be responsible for repairs.
Are there any age restrictions for guests?
The guest booking the room must be 18+ years of age at the time of check-in. Minor guests of the hotel must be accompanied by an adult.
What are the emergency procedures?
Each room in the hotel has emergency procedures listed on the back of the door. In the event of an emergency, a broadcast system will be used throughout the hotel to provide additional instructions.
Local Area & Attractions
Local Attractions and Recommendations
The city of Portland is rich with activities and attractions to keep you busy! Please visit our Concierge page for an updated list of activities happening this month or stop by in person and let them plan your perfect day in Portland.
Can you suggest nearby restaurants or attractions?
Our Concierge are happy to help recommend, and book restaurants based on your preferences.
Do you offer transportation to popular destinations?
We offer a courtesy car that can transport you within 30 minutes of the hotel. Visit the Hotel Amenities page for more information.
What events are happening during my stay?
Please visit our Concierge page for an updated list of activities happening this month or stop by in person and let them plan your perfect day in Portland.
Group Bookings & Events
Group Bookings and Events
We offer group bookings and events in our 6,750-square-foot event space. Featuring multiple meeting and breakout spaces, it is ideal for hosting multi-faceted events.
Group and event rates are available when working with our sales team. Visit the Sale and Events form to request pricing and availability.
What is the process for hosting meetings or weddings at the hotel?
Our team of trained planners are here to help you through the booking process. Visit the Sale and Events form to request pricing and availability.
Guest Feedback & Contact
How can I provide feedback about my stay?
We love feedback and welcome you to provide an email when staying with us. Surveys are randomly generated from the Marrott Bonvoy system. For more direct feedback, we invite you to leave a review on Google, TripAdvisor, or on any of our social media pages.
What is the hotel’s contact information for inquiries or assistance?
Please call us at 503.222.9996 for direct booking or for answers to any of your questions.